seabet Privacy Policy

1Introduction and Scope of This Policy

This Privacy Policy is issued by seabet and applies to all individuals who register an account, use the platform, or interact with seabet through our official website at seabet.org. By registering or continuing to use our platform, you agree to the terms set out in this policy.

This policy covers all aspects of data processing including account registration, gaming activity, financial transactions, customer service communications, as well as the use of cookies and other tracking tools on our platform.

2Information We Collect

In operating the platform, seabet collects various categories of personal information from members to ensure a safe and orderly user experience:

• Identity Information: Full name, identification card number (MyKad) or passport, date of birth and nationality are required for the account verification (KYC) process.
• Contact Information: Email address, mobile phone number and current residential address are required for service communications and account verification.
• Financial Information: Payment account details including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay accounts and cryptocurrency wallet information (USDT, BTC, ETH) are required to process deposits and withdrawals.
• Usage Data: Game history, betting activity, transaction records, IP address, browser type, device type and platform usage patterns.
• Communications: Records of interactions with the customer support team via live chat and email for quality control and complaint resolution purposes.

We only collect information that is relevant and necessary for the stated purposes. We do not collect sensitive information such as biometric data or health information unless it is specifically required to fulfil legal obligations.

3Purposes for Using Personal Information

seabet uses the personal information collected for the following legitimate and limited purposes:

• Registration, verification and management of member accounts including the mandatory Know Your Customer (KYC) process.
• Processing deposits, withdrawals and all types of financial transactions carried out through the platform.
• Providing responsive 24/7 customer support in Malay and English.
• Detection, prevention and investigation of fraud, money laundering and any activity that violates the Terms & Conditions.
• Sending important information relating to accounts, promotions, policy updates and relevant service communications.
• Meeting reporting and compliance requirements under the international licensing we operate under.
• Continuous improvement of the platform's products, services and overall user experience.

4Sharing Information With Third Parties

In certain circumstances, seabet may share members' personal information with the following parties, solely to enable us to provide effective services:

• Payment Service Providers: E-wallet providers, banks and financial platforms that process deposit and withdrawal transactions on behalf of seabet.
• Game Providers: Game studios and software providers that operate games on our platform receive only the data necessary to ensure game integrity.
• Regulatory Bodies: International licensing authorities and fraud prevention bodies that require periodic compliance reports.
• Law Enforcement: Information will be disclosed to the relevant authorities when required by court order or applicable law.

Every third party that receives information from seabet is required to comply with strict confidentiality agreements and is not permitted to use that data for any purpose other than those specified in their agreement with us.

5Cookies and Tracking Technologies

seabet uses cookies and similar tracking technologies to improve the user experience on our platform. The types of cookies used include:

• Essential Cookies: Required for basic platform functions such as login verification and session management. These cookies cannot be disabled.
• Performance Cookies: Collect information about how members use the platform to help us identify areas that need improvement.
• Functional Cookies: Store user preferences such as language, display settings and game preferences to improve ease of use.

Members can control and delete cookies through their internet browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.

6Data Retention Period

seabet retains members' personal information for as long as the account remains active or for as long as necessary to fulfil the purposes stated in this policy. After account closure, data will be retained for a set period to meet legal obligations, resolve any outstanding claims, and comply with international licensing requirements.

Once the required retention period has ended, personal data will be securely deleted or anonymised so that it can no longer be linked to the individual concerned. The deletion process is carried out using internationally recognised methods to ensure that data cannot be recovered.

7Information Security

seabet implements a range of technical and organisational measures to protect members' personal information from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL encryption for all data transmission between members' browsers and our servers.
• Layered access controls based on the principle of minimum privilege — only staff who require access to carry out their duties are granted permission.
• Continuous system monitoring to detect any suspicious activity or unauthorised access attempts.
• Regular security audits conducted by independent third parties to assess and verify the integrity of our systems.
• Mandatory data security training for all staff who handle personal information.

8International Data Transfers

As seabet operates under international licensing, members' personal information may be transferred to and processed in countries outside Malaysia. In all such cases, seabet ensures that the transfers are carried out with adequate safeguards in line with recognised data protection standards.

All partners and service providers who receive members' data are required to comply with privacy policies that are equivalent to or stricter than seabet's own policy, regardless of where they operate.

9Children and Age Restrictions

The seabet platform is restricted to individuals aged 21 and above only. We do not knowingly collect or process personal information from individuals below that age limit. Should we discover that information has been collected from an underage individual, we will take immediate steps to delete that information and close the account concerned.

Parents or guardians who believe their child has registered an account on our platform are asked to contact our customer support team immediately via live chat or email.

10Changes to the Privacy Policy

seabet reserves the right to amend this Privacy Policy at any time to reflect changes in business practices, technological requirements or legal obligations. Any significant amendments will be communicated to members via a notice on the platform or by email at least 14 days before the changes take effect.

Continued use of the seabet platform after the effective date of any changes to this policy will be considered as your acceptance of those changes. We encourage members to review this policy periodically to ensure they remain up to date.